Editions:  Austria · Denmark · France · Germany · Italy · Norway · Spain · Sweden · Switzerland
Advertisement

TripAdvisor fined for fake reviews in Italy

Share this article

TripAdvisor fined for fake reviews in Italy
TripAdvisor has 30 days to pay the fine. TripAdvisor photo: Shutterstock
08:30 CET+01:00
Italy's competition watchdog slapped TripAdvisor with a €500,000 fine on Monday for failing to warn users some of the opinions posted on the popular review website may be fakes.

TripAdvisor adverts emphasize "the authentic and genuine nature of the reviews, persuading consumers to believe the information is always reliable and reflects real tourist experiences," the AGCM said in a statement.

The watchdog unearthed a "practice of spreading misleading information about the sources of the reviews" - a practice it said it had now banned.

The AGCM had launched an investigation into the company after it received complaints from both consumers and hotel and restaurant owners, saying the review system was unfair and unclear because fraudulent reviewers were not flagged.

The company has 30 days to pay the fine and 90 days to explain to the AGCM how it plans to ensure in the future that user choices are not based on information "which does not correspond with reality."

Get notified about breaking news on The Local

Share this article

Advertisement

From our sponsors

The Swedish university tackling the challenges of tomorrow

Ranked among the world's best young universities in the QS Top 50 Under 50, Linköping University (LiU) uses innovative learning techniques that prepare its students to tackle the challenges of tomorrow.

Advertisement
Advertisement
Jobs
Click here to start your job search
Advertisement
Advertisement

Popular articles

Advertisement
Advertisement