Coronavirus in Italy: The phone numbers and websites you need to know about

Coronavirus in Italy: The phone numbers and websites you need to know about
Police officers in Bergamo, Italy, providing advice via a phone helpline for local residents. Photo: AFP
If you feel unwell or have questions about the coronavirus situation in Italy, help is at hand from the safety of your own home. Here's a guide to the resources available.

If you need medical help

If you suspect you have symptoms of coronavirus – coughing, fever, fatigue and other cold- or flu-like symptoms – stay indoors and seek assistance from home.

In a medical emergency, call 112 or 118. The Italian authorities request that people only call emergency numbers if it is absolutely necessary.

READ ALSO: Emergency in Italy: Who to call and what to say

You can also seek advice from Italy's dedicated coronavirus hotline on 1500. It is open 24/7 and information is available in Italian, English and Chinese.

Each Italian region also has its own helpline:

  • Basilicata: 800 99 66 88
  • Calabria: 800 76 76 76
  • Campania: 800 90 96 99
  • Emilia-Romagna: 800 033 033
  • Friuli Venezia Giulia: 800 500 300
  • Lazio: 800 11 88 00
  • Liguria: 800 938 883 (open 9:00 to 16:00 Monday to Friday and 9.00 to 12.00 on Saturday)
  • Lombardy: 800 89 45 45
  • Marche: 800 93 66 77
  • Piedmont: 800 19 20 20 (open 24 hours a day) or 800 333 444 (open 8:00 to 20:00 Monday to Friday)
  • Province of Trento: 800 867 388
  • Province of Bolzano: 800 751 751
  • Puglia: 800 713 931
  • Sardinia: 800 311 377
  • Sicily: 800 45 87 87
  • Tuscany: 800 55 60 60
  • Umbria: 800 63 63 63
  • Val d’Aosta: 800 122 121
  • Veneto: 800 462 340 

Some regions and cities have additional coronavirus helplines: check your local comune's website for more information.

You can find advice on how you can avoid spreading the infection to others on the websites of Italy's Ministry of Health (in English), the World Health Organisation, and the European Centre for Disease Control.

If you want general information

The Italian Health Ministry now has a general FAQ page available in English here.

For migrants and refugees in Italy, the UN Refugee Agency has provided general information on the situation in Italy in 15 languages here.

The Department for Civil Protection publishes new figures regarding the number of new confirmed cases, deaths, recoveries, and intensive care patients in Italy every evening around 6pm. You can find all their latest data visualisations here.

The Health Ministry also provides these figures as a list on its website (in Italan).

We report these figures daily on The Local Italy.

Find all of The Local's coverage of the coronavirus outbreak in Italy here.

If your children, or children you work with, want to talk about the coronavirus, Save the Children has information for children and caregivers on its website in several languages.

If you want to help others

Here is a link to register your interest in various volunteering roles in Lombardy, the region around Milan, which is the area by far worst-hit by the coronavirus crisis in Europe.

Numerous online fundraisers have been set up for hospitals around Italy. You can find details about some of the campaigns in this article.

The italian Red Cross are delivering food and medicine to anyone in the country who needs it, and you can donate to support their efforts here.

Church-run charity Caritas is also helping people across Italy who are struggling during the coronavirus outbreak. You can donate to support them here.


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