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COVID-19 VACCINES

EXPLAINED: What people vaccinated in Italy need to do to get the ‘green pass’

If you've been vaccinated in Italy, here's how to access the digital green pass - even if you have not yet received an 'authorisation code'.

EXPLAINED: What people vaccinated in Italy need to do to get the 'green pass'
The new health pass is valid for travel between all EU countries.Photo: Marco Bertorello/AFP

From Thursday July 1st, the EU’s much talked-about Covid travel ‘health pass’ has been in use across the bloc to facilitate quarantine-free travel.

It shows proof via a QR code that the holder has either been vaccinated, recently recovered from the virus, or recently tested negative for Covid. 

Italy launched its version of the digital (and printable) pass on June 17th, and this document is now valid for travel within the EU from July 1st under the international scheme.

TRAVEL: How does the new EU Covid certificate work and how do I get one?

The Italian health pass is also needed when attending large events, and may soon be expanded and required for access to more venues.

As the goverment looks at expanding the scheme however there has been increased concern about access, with widespread reports of people not receiving a access code or having other difficulties using the app.

Here’s a closer look at how people in Italy can get the pass after vaccination.

Note: If you’re looking for information on how people vaccinated in the US can access Italy’s ‘green pass’, see here.

Versions of the health pass from all EU countries are accepted in Italy. Photo: Denis LOVROVIC/AFP

How it works

It should be possible to claim your health certificate 15 days after your first dose of a vaccine (including the Johnson & Johnson single shot), and within 48 hours of your second dose, according to the health ministry’s green pass website.

After vaccination, your green certificate will be automatically issued in a digital and printable format via a national platform run by the Italian health ministry.

The official website says that, once it’s available to download or access, you should receive an SMS or email (at the number or address you provided on your vaccine registration form) containing an authentication code and further instructions.

EXPLAINED: What is Italy’s digital ‘green pass’ used for and how do you get it?

You should in theory be able to use this code to access the certificate itself via either the official website, the IO public administration app or the Immuni contact-tracing app, or by accessing your electronic health records (Fascicolo Sanitario Elettronico, available on your regional health system’s website). 

What if you didn’t receive a code?

The Italian health ministry initially said there may be a delay of up to a week for the codes to be sent out to people who had been vaccinated before the system went live.

“If you have already had the vaccine, when the certification is available you will receive an email or SMS to the number given during the vaccination,” the website states.

However, many of The Local’s readers (and writers) still hadn’t received these codes as of July 1st – two weeks after the scheme launched in Italy, and up to a month after they had received a first vaccine dose.

People who have had their second dose however do appear to be receiving the authorisation code within 48 hours without any problems.

If you have had only had one dose and have not received the code, there does seem to be a way to access the certificate.

We found that on logging in to the official website or apps using an electronic ID, the certificate was in fact available for download.

The system can only be accessed without the missing ‘authorisation code’ however if you have a digital identity document: either the SPID digital ID or an electronic ID card (CIE).

You would not be able to log in without the code using your tessera sanitaria (health card).

To log in, go to either the official website login page, or use the IO public administration app or the Immuni contact-tracing app.

While this is not the procedure outlined by the health ministry on the official website, it worked for several of The Local’s members and writers as of July 1st.

Others however were given a message saying that their certificate was still not avalaible and “would be made available by June 28th”.

The health ministry advises people to contact the green pass helpline for support on 800 91 24 91 (freephone) or email [email protected].

However many readers have reported getting no response to multiple emails, and being unable to get through on this number. The Local has been unable to successfully contact anyone via this email address or phone number so far.

Vaccination centres have been advising people to email the following address with their codice fiscale, date of vaccination and the email address they would like the authoritisation code re-sent to: [email protected]

Alternatively, anyone who has not received their code or cannot otherwise access the pass is advised to contact their doctor or pharmacist, who should be able to dowload the pass on their behalf.

The certificate, once you get it, features a scannable QR code, and you can show it directly on your smartphone or choose to print out a copy if you prefer.

Certificates will remain valid until you get your second vaccine dose (if applicable), and for nine months after you are fully vaccinated.

While Italian authorities will recognise equivalent documents issued in all EU and Schengen zone countries, as well as those from the US, Canada and Japan (more about these requirements here) the Italian version of the pass is only made available to people who were vaccinated in the country, or recovered or recently tested negative here.

Find further details on the green pass official website (currently only available in Italian).

For more information about the current coronavirus situation and health measures in Italy please see the Health Ministry’s website (in English).

Member comments

  1. My wife was not sent the code by the ministry either, but when she was finally able to register for her SPID through Poste Italiane and thereafter to sign onto the Io App, the ministry automatically sent her the green pass QR code on the Io app.

  2. I was vaccinated 2nd dose end May yet still no code available to download my green card. Endless waiting on telephone was frustrating and useless. Today I visited my local pharmacy and received it immediately on presentation of my medical card. If you have a carta sanitaria this is the easiest way to get your green card

    1. I had the same experience . . . endless frustrations until I visited a local pharmacy, presented my tessera sanitaria and they printed a copy of my green certificate. It took less than a minute.

      1. I am wondering if anyone can assist. I do not haev a Carta Sanitaria as I am AIRE citizen. I have received my vaccination however not received my Authcode to download my green pass. I have tried to call and email the help dgc.gov.it and call them but neither receive a response. I went to the local pharmacy but with out a Carta Sanitaria it doesn’t seem they are able to check on the system as I only have a Codice Fiscale. Does anyone have the same problem and how did they resolve it? Many Thanks

  3. Ok, I’m an American assigned in Italy with military as a us government worker. We have been vaccinated and have a valid CDC cpvaccination card. How do WE ge the green pass??

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For members

COVID-19 RULES

Travel in Italy and Covid rules this summer: what to expect

After Italy recently removed most Covid-related restrictions, readers have been asking us what exactly to expect on upcoming visits. Here are your questions answered.

Travel in Italy and Covid rules this summer: what to expect

Rules around travel to Italy and within the country have changed multiple times over the past two years. Unsurprisingly, they changed again just over a week ago.

On May 1st, Italy removed nearly all of its Covid-related social restrictions, including the so-called ‘green pass’ (or certificato verde), which was previously required to enter most venues across the country.

READ ALSO: Dining outdoors and hiking: How visitors plan to holiday in Italy this summer 

As the bel paese moves past its former state of emergency and opens up again to international tourism, we asked readers whether they’ll be travelling to Italy this summer. Most said yes, although some of you had doubts and reservations about the Covid restrictions currently in place.

And you had some questions for us, too – mainly about what to expect once you arrive in the country.

Below are our answers, based on the Italian government’s latest decree and the current advice from the health ministry.

If you’re looking for a detailed look at the entry rules when travelling to Italy this summer, please find more information here.

Q: Does Italy still have vaccine requirements in place?

A: A valid Covid vaccination or recovery certificate will be required to enter Italy until at least May 31st, when the current travel rules expire. 

As for travelling within Italy, as of May 1st, a valid health certificate is no longer required to access indoor venues and transport services. All visitors are free to travel across the country and enter restaurants, bars, cinemas, theatres and other indoor locations without having to provide a valid health pass.

READ ALSO: At a glance: What Covid-19 are now in place in Italy?

The only exception is for hospitals and care homes, which will continue to require a ‘green pass’ or its equivalent in the form of a foreign-issued vaccine or recovery certificate until December 2022.

Q: What kind of masks do you have to wear when travelling by train?

A: The use of FFP2 face masks is mandatory on all means of public transport, so not just trains but also buses, ferries and so on. Those equipped with a different type of face covering will be prevented from using the service.

The obligation to wear face masks on public transport will remain in place until at least June 15th.

Please note that FFP2 face masks are also required to enter the following indoor venues: cinemas, theatres, entertainment and sport venues (but not museums or galleries).

READ ALSO: Where do you still need to wear a mask in Italy from May 1st?

Q: Will more restaurants and shops be closed than normal?  

A: No, quite the contrary. After a couple of rather grim years, things are apparently once again looking up for Italian tourism. 

According to a survey from market research institute Demoskopika, the number of domestic and international tourists in Italy is set to rise by 43 percent compared to 2021. The first signs of such expected recovery manifested themselves over the Easter holidays, when some of the most popular Italian tourist destinations recorded ‘pre-pandemic’ numbers of visitors. 

So, to answer the question, most local businesses will look to capitalise on the renewed inflow of both international and national tourists and will therefore keep their doors (and hearts, hopefully) open.

View of the bars in the Navigli area, Milan

After a couple of rather bleak years, bars and restaurants are ready to welcome back international visitors. Photo by Miguel MEDINA / AFP

Q: I’m vaccinated but not ‘boosted’ and want to know if this is acceptable.

A: It is indeed. 

For the sake of clarity, here are the current rules on the topic.

Until at least May 31st when the rules expire (they may either be scrapped or extended after this point; The Local will provide updates when the deadline approaches), travellers may enter the country if they are asymptomatic and can present one of the following:

  • A Covid-19 vaccination certificate recognised by the European Medicines Agency (EMA). Presently, EMA recognises the following vaccines: Pfizer-BioNtech, Moderna, Vaxzevria Johnson and Johnson, Astrazeneca and Novavax. Please keep in mind that the minimum requirement is that you have fully completed the primary vaccination cycle (in this case, your pass will be valid for 9 months). For those who have already received a booster shot, the certificate is valid indefinitely.
  • A valid medical certificate confirming recovery from Covid (this is valid for 6 months from the positive swab test)
  • A negative molecular (PCR) test carried out within 72 hours of arrival in Italy or a rapid antigen test carried out within 48 hours of arrival

As previously mentioned, you won’t need a health pass (nor negative test result) to travel across the country.

Q: What type of health pass is needed for indoor dining from May?

A: None. No vaccination or recovery certificate is required to access bars and restaurants. Face masks are also no longer mandatory. 

Having said that, the use of face coverings in all indoor settings is still “strongly recommended” by the government. Furthermore, some local businesses have chosen to independently enforce stricter rules and only allow people equipped with a face mask to enter their premises.

Q: What are the current restrictions for hotels, restaurants and museums? 

A: There are no Covid-related restrictions (that is, not even face masks) for hotels, restaurants and museums.

However, as mentioned above, some businesses may choose to enforce their own rules and ask customers to wear a face covering. So, keep this in mind before you waltz into your local grocery store without a mask.

Musei Capitolini in Rome

Health certificates are no longer required to enter indoor venues, including museums and galleries. Photo by Filippo MONTEFORTE / AFP

Q: What are the isolation rules if you test positive while visiting Italy?

A: If you test positive for Covid during your trip, you will have to self-isolate at your existing accommodation and notify the relevant local authorities (Aziende Sanitarie Locali, ASL) as soon as possible.

The Italian quarantine instructions are a bit of a head-scratcher, therefore we’ll try to summarise them as follows:

  • Those who have received a ‘booster shot’, have completed the first vaccination cycle no more than 120 days prior to testing positive or have recovered from Covid no more than 120 days prior to testing positive will be required to self-isolate for at least seven days. 
  • All others will be required to self-isolate for at least 10 days, regardless of whether they are symptomatic or asymptomatic.

You’ll be able to exit your quarantine period by taking a molecular (PCR) or rapid antigen test.

READ ALSO: How tourists and visitors can get a coronavirus test in Italy

However, note that you will only be allowed to take such tests if you’ve shown no symptoms in the three days prior to the supposed date of the test. If you have, your self-isolation period will be extended. 

For instance, if you’re supposed to get tested on the tenth day of your quarantine but show symptoms on the ninth, you’ll only be able to get tested on the twelfth.

Please note that The Local cannot advise on specific cases. For more information about how the rules may apply to you, see the Italian Health Ministry’s website or consult the Italian embassy in your country.

You can keep up with the latest updates via our homepage or Italian travel news section.

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