For members


Reader question: How long does it take to get a post-Brexit residency card in Italy?

UK nationals have been told that the post-Brexit 'carta di soggiorno' is the most efficient way to prove their rights in Italy. But how long can Brits expect to wait for their new electronic residency card?

Reader question: How long does it take to get a post-Brexit residency card in Italy?
How long can you expect to wait for your Brexit residence card in Italy? File photo: Andreas Solaro/AFP

What’s the process?

Thanks to Brexit, all British nationals who moved to Italy before the UK’s withdrawal from the EU took effect need to be able to prove that they were resident here before the Brexit transition period concluded at the end of 2020. 

A new carta di soggiorno, a microchipped card that shows your residency status, ID photo and fingerprints, is available to British citizens who were lawfully living in Italy before January 1st 2021.

While getting the new card is not compulsory, it’s the simplest way to demonstrate that your rights in Italy are protected by the Withdrawal Agreement. Many Brits have reported being asked for it when trying to access services or complete paperwork in Italy, and while strictly speaking officials should accept other proof of residency, in practice not having the card can lead to hold-ups.

READ ALSO: Why Brits in Italy are being urged to apply for the new Brexit residence card now 

Applying for the card involves making an appointment with your local police immigration office, or questura, paying an administrative fee at a post office, then going to the questura in person with proof of payment and evidence that you were resident in Italy before the Brexit deadline.

The most straightforward proof is an attestazione di iscrizione anagrafica that specifically states you were registered with your local town hall before the Brexit deadline. But you can still apply for the card if you don’t have the attestazione, or even if you weren’t registered at all: you’ll just have to produce additional documents to demonstrate you fulfilled the requirements for residency here before January 1st 2020.

If you applied to register before this date but haven’t yet received confirmation, you should wait until the registry office (anagrafe) has finalized your residency before applying for the card.

EXPLAINED: What are the different documents Italy’s British residents need after Brexit?

Once your application is processed, your card will be delivered to a police station where you can go and pick it up.

Find the British Embassy’s guide to applying for the carta di soggiorno here. If you need extra help with your application, support is available from the International Organisation for Migration (IOM): email [email protected] or call 800 684 884.

Only UK nationals who were resident in Italy by December 31st 2020 are eligible for the new card. Brits who move after that date will need a visa: find out the requirements here.

How long does it take to get an appointment?

It will vary depending on how many resources your questura has and how many other Brits are applying in your area.  

Police stations are supposed to allow Brits to book an appointment for their residence card application via email or an online form. Check this list for your questura‘s email address, or try searching “questura + carta di soggiorno + Regno Unito + [name of your town]”. 


Once you’ve contacted the questura, you should be emailed the details of your appointment, as well as instructions for what to do if you can’t make it.

From the accounts we’ve heard, you could hear back within a day or have to wait several months – and as for the appointment itself, it could be weeks or months after that. It all depends on where you live.

Among The Local’s writers, two requested appointments in January: one in Rome got an appointment in late February, one in Bari is still waiting to attend hers in June.

How long will I have to spend at the questura?

Once you have your appointment, in theory your visit to the questura should be quick: around 15-30 minutes to confirm your details, show your documents, sign some forms, hand over your ID photos and payment receipt, and scan your fingerprints.

Some Brits have reported having to wait despite having an appointment, so show up early and allow extra time. 

READ ALSO: ‘What I learned when I applied for the Brexit residence card for Brits in Italy’

You can maximise your chances of getting in and out quickly by double-checking you have everything you need. Remember that you’ll have to go to a post office beforehand to pay the €30.46 admin fee by postal order (bollettino), and to get some new passport-sized photos if you don’t have four recent ones.

Find a list of everything you should bring in the Italian Interior Ministry’s guide (in English)

Multiple people have encountered problems with their fingerprint scans, with several applicants called back to the questura to give their prints a second or even third time. When you go, be sure to rub in any hand sanitizer gel completely before using the scanner, and ask to wait a few minutes afterwards to see if the system rejects your prints.

How long until my application is processed?

Again, it’s a postcode lottery.

You can check on the status of your application by going to the state police’s website and entering the reference number written on your application receipt: it will either tell you that it’s being processed (displaying a red cross) or is ready for delivery (a green tick).

Some of the first cards were issued to British residents in Milan, who picked them up at the end of March. Several others who applied in January or February are getting their cards now, averaging a wait of two to three months.

But after an initial lag while the design was finalized and the new cards sent into production, the process appears to be picking up speed. Some people have reported that their applications were processed within a month of their appointment at the questura, or in a few cases even less.

Here’s a sample of recent waiting times reported in the citizens’ rights Facebook group Beyond Brexit:

  • Pistoia, Tuscany: “Within a week”
  • Sondrio, Lombardy: “Two and a bit weeks”
  • Rome, Lazio: “Three weeks”
  • Ascoli Piceno, Marche: “Four weeks”
  • Novara, Piedmont: “A month”
  • Bergamo, Lombardy: “Five weeks”

Then when do I get my card?

The wait isn’t quite over once your application has the green tick. You’ll be instructed to wait for an SMS that tells you when the card has arrived at a police station for you to go and pick it up, which may require another appointment.

Some people report that they waited several weeks without receiving a text message: if you haven’t heard anything after a week or two, email or call your questura for an update.

You’ll either be offered an appointment or told when you can queue up to collect your shiny new carta di soggiorno, which you should check carefully for any errors before you leave the police station. 

British nationals collect their Brexit residence cards in Milan. Photo courtesy of Beyond Brexit/Facebook

It should remain valid for either five years (if you’ve been living in Italy for less than five years by the time you apply) or ten years (if you’ve already lived in Italy for five years or more). 

Is there a deadline to apply?

The Italian government hasn’t set a deadline for getting the new carta di soggiorno.

The IOM will continue to offer assistance with applications throughout 2021: find more information on their Facebook page. Anyone who faces difficulties in accessing services in Italy without a card is advised to contact the British Embassy via their Living in Italy website.

For more on residency, healthcare, driving and travel after Brexit, head to our Brexit section.

Member comments

  1. I applied for an appointment for the third time on 27March to the Questura at Massa and my appointment is for 7 September.

  2. The whole process from sending the first PEC email to getting the card has taken us about 15 weeks in Macerata.

  3. We applied for our biometric card in Siracusa Sicily on the 17th of February. We received it on May 12th.

  4. I got my appointment at the Questura a week after I applied for it in January. I even got an email from one of the impiegati telling me how to get to the offices. They treated me like some sort of VIP when I arrived, ushering me past the queues, etc. I felt quite guilty I must say. However since then, I’ve just waited and waited … (Julie, Torino)

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For members


13 essential apps to make your life in Italy easier

From commuting to grocery shopping, mobile apps have made many of our daily tasks simpler. Here are some of the best apps to have on your phone if you live in Italy.

13 essential apps to make your life in Italy easier

Though some might not always fulfil their purpose, apps are essentially designed to make daily life easier and for those living in a foreign country any type of help, however big or small, is worth its weight in gold.

READ ALSO: Calendar: The transport strikes to expect in Italy this February

So, in no particular order, here are 13 apps that might prove essential for life in Italy. 


Moovit is by far the best urban mobility app available in Italy.

From public transport to taxis and e-bikes, Moovit will give you travel options to get to your destination in the quickest possible time. 

The times where you’d need multiple apps to figure out the quickest way to get from A to B are long gone.


Public transport options aren’t always great in Italy, and you might find yourself looking for a car to hire on more than one occasion. 

If you live in Milan, Rome, Turin, Bologna or Florence, you’ll be able to do so via Enjoy.

Once you’ve uploaded your driving licence to the app, you’ll only need to locate the nearest car in your area and book it with a simple click. Parking at the end of your journey will be free of charge. 


If you’re not a fan of cars (or simply can’t stand traffic during peak hours), you’ll also have the option to hop on a bike and cycle your way through the city.

There are countless bike-sharing services across the country, but Lime is definitely one of the most reliable ones.

Prices vary depending on where you live, but they’re generally very affordable.

Free Now

Regular Uber services are not available in Italy, so you’ll have to turn to local taxis for a ride. 

Free Now will spare you a lot of traipsing around (and a lot of roadside waving) by allowing you to summon a taxi to your exact location and pay for your ride via the app.

Other apps, like appTaxi and itTaxi, are also available and some are more widely used in certain cities than others.

A taxi on an empty road in Rome, Italy

Free Now allows residents to quickly hail a taxi and pay for the ride via the app. Photo by Filippo MONTEFORTE / AFP

Il Meteo

While it might not have the most creative of names – it literally means ‘the weather’ – Il Meteo is the best mobile app if you’re looking to keep up to date with weather conditions in your corner of the boot.

Aside from giving you ten-day forecasts, the app gives you updates on pollen levels, road traffic and earthquakes as well as live satellite images.


Satispay is one hell of a time-saver when it comes to making small purchases at your local grocery store, especially if you don’t have Apple Pay or Google Pay set up on your phone.

The app is essentially an online wallet which allows you to pay by simply scanning a QR code at the relevant check-out machine. 

Other than that, it allows you to send money to your phone contacts and make a series of in-app payments, including phone top-ups and car tax payments.

The Fork

Booking a spot at a local restaurant can be a bit of a hassle at times, especially if your Italian is still così così

That’s where The Fork comes in. A couple of effortless taps on your screen and you’re booked. 

The Fork also gives you access to a number of generous discounts (as much as 50 percent in some cases) on your restaurant bill.


If you’re craving a restaurant meal but don’t quite want to leave the comfort of your home, Glovo is one of the best options available in Italy.

Glovo services more than 450 towns and cities across Italy and their deliveries are usually bang on time. 

Aside from delivering food orders, the service will also bring anything from groceries to medicine to flowers right to your doorstep.

Giallo Zafferano

One of the best ways to tap into the bel paese’s unparalleled culinary tradition is by downloading the Giallo Zafferano (Saffron Yellow) app.

Giallo Zafferano stores over 4,000 recipes, many of which are accompanied by video tutorials, nutrition facts and historical notes.

Pizza-making in Naples, Italy

The Giallo Zafferano app allows users to tap into Italy’s world-famous culinary tradition. Photo by Tiziana FABI / AFP

The app will also allow you to share tips and photos of your creations with other users.


Subito is an online marketplace where you can buy or sell anything from cars to real estate to home furniture.

The app has over six million ads, but searching for items is surprisingly easy thanks to the filters and categories provided. 

Also, Subito allows you to post ads for free and chat with potential buyers (or sellers) directly within the app. 

Prezzi Benzina

Though they might not be as high as they were some months ago, fuel prices are still far from the norm and even small savings can make a big difference.

You can use Prezzi Benzina (Fuel Prices) to quickly locate the cheapest petrol station in your area and get the best available deal. 

READ ALSO: Where to find the cheapest fuel in Italy

All you have to do is select the type of fuel your vehicle runs on and enter your location. The app will do the rest. 


Italian bureaucracy is notoriously tricky to navigate, but setting up the IO app on your phone will make things easier for you. 

IO allows you to message and exchange documents with any Italian public body, and gives you the option to pay for a number of public administration services from within the app.

Remember: you’ll need SPID (Public Digital Identity System) credentials or an Italian Electronic Identity Card (CIE) to access the service. 


MedInAction allows you to book an appointment with a qualified English-speaking doctor within 24 hours.

READ ALSO: EXPLAINED: How to make a doctor’s appointment in Italy 

However, the service isn’t cheap – prices for house calls start at 120 euros, whereas online consultations with a GP are available for 50 euros – and only the biggest Italian cities are covered.

Also, the app is only available on iOS devices.