If you've ever found yourself queuing outside a government office to file some basic paperwork and wished there was a way to save yourself the trip, there's good news: most public administration services in Italy are now available online.
Since April 2016, Italy has had an electronic ID system in place that allows users to access and complete official matters by simply entering their credentials online.
This ID system is called SPID, which stands for Sistema Pubblico di Identità Digitale or 'Public Digital Identity System'.
According to the latest estimates, over 39 million SPID identities have been issued since the scheme’s introduction nine years ago, proving the service’s popularity among residents.
What is a SPID?
SPID credentials are a single username and password that you can use to access Italian government services, as well as the services of some private companies (including banks), without having to go to the relevant agency in person or show a physical ID.
It works similarly to Italy’s Electronic ID Card (CIE), though you’ll need a smartphone equipped with NFC (near-field communication) to use your CIE credentials.
You can use SPID from any electronic device such as a computer, tablet or smartphone whenever you find the Entra con lo SPID (‘Enter with SPID’) option on a website or app.
Why do you need a SPID?
All branches of Italy’s public administration currently allow online access via SPID credentials either on their websites or the IO app.
You can see a full list of the government agencies allowing access via SPID in your Italian region here.
Using SPID credentials generally makes bureaucratic tasks much quicker to complete as it allows you to fill in and submit forms from the comfort of your own home rather than taking time out of your day to go to a public office.
That said, most public services in Italy can still be accessed in the traditional, face-to-face way.
This means that, if you’re not comfortable using the internet to complete important tasks, you can still turn to the standard way of doing official admin.
Applying for Italian citizenship is one of a few exceptions as applications can only be submitted via the Italian interior ministry’s portal.
You’ll need SPID or CIE credentials to access the portal if you live in Italy. If you live abroad, you’ll have to set up an online account (and credentials) at the following link.
Who can request a SPID?
Any Italian resident over the age of 18 can request a SPID – even if they're not Italian citizens.
However, you’ll need to have a valid Italian identification document and tax code (codice fiscale) to apply.
READ ALSO: EXPLAINED: How to get an Italian identity card
All Italian citizens over the age of 18 can request a SPID identity, regardless of whether they reside in Italy or abroad.
If you’re a business owner in Italy, you can request a ‘company SPID’ (SPID per aziende) to manage interactions between your business and public administration offices.
How do you get a SPID?
Unfortunately, getting a SPID is not as simple as merely choosing a username and password.
To prevent identity theft, setting up your SPID account involves a verification process that, depending on the provider, you may be able to complete online or may require a trip to a local office.
The first step is to choose an authorised provider as the SPID system isn't directly managed by the Italian government.
There are currently twelve providers, including Italy’s postal service Poste Italiane and Aruba.it. You can find details including average application times for each provider here.
Once you've chosen a provider, go to the SPID section of their website and get started by entering your personal details, including your tax code and ID card.
After you’ve signed up and set up your credentials, you'll have to confirm your identity.
There are several ways to do this: in person at the nearest authorised office or shop (this can sometimes be a tobacco shop); via a webcam call with an officer of the chosen digital identity provider; with your electronic identity card (CIE); or via a digital signature.
The exact procedure varies by provider.
Please note that some providers may require the payment of a fee to process your SPID application.
What documents do you need?
To obtain SPID you need:
- Valid Italian ID (identity card, passport, driving licence)
- Your Italian tax code (codice fiscale).
- A mobile phone number
- An email address
How do you use your SPID?
On websites or apps allowing for SPID access, you’ll find the Entra con SPID ('log in with SPID') option, which will prompt you to enter your credentials.
Depending on the service and its level of security, you may also be asked to insert a code sent to your phone or generated by your SPID provider’s mobile app.
Some sites may also have a QR code which you can scan to log in as opposed to manually entering your credentials.
Find more information about Italy’s SPID on the official website.
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