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Covid-19 green pass Members only

Q&A: Your questions answered about Italy's new Covid health pass

The Local Italy
The Local Italy - news@thelocal.it
Q&A: Your questions answered about Italy's new Covid health pass
Visitors show their UE digital Covid-19 certificate for scanning before entering the Vatican Museums in the Vatican on August 6, 2021, as Italy made the Green Pass, which is an extension of the EU's digital Covid certificate, required from today to enter cinemas, museums and indoor sports venues, or eat indoors at restaurants. (Photo by Andreas SOLARO / AFP)
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As Italy introduces its new health passport, many people remain uncertain about how to get the certificate and when to show it. The Local answers some of readers' most common questions about the extended 'green pass'.

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Comments (8)

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Anonymous
I have been stuck trying to get my Green Pass since they were first issued. I am American with a house in Italy, was vaccinated twice in Italy, have Dutch residency and health card. I have my Italian tax number but the web site for the government does not accept or process me as it is not working. You mention logging on and the government says it works, but I have had my local Italian doctor try, my Italian lawyer try, and I have tried. The government web site does not work. I was never sent a code. Total limbo. Government officials say they are trying to fix the glitch but folks in my situation should know it has yet to happen. Today I was told by a government official in charge of Green Passes that in another week I should be able to get a code and be able to download my Green Pass.
  • Hi Sally, We're sorry to hear you're having this problem. We've heard from a large number of readers who have had similar trouble when trying to access their green passes. We'll continue to report on this issue until it is resolved. If you're able to share any details about your experience that we could use in a future article, please do feel free to email me at clare.speak@thelocal.com Best wishes, - Clare
Anonymous
I received 2 Astra Zeneca shots in Australia. Recently arrived in Italy on a Covid tested flight from Dubai so no quarantine. But can’t get a Green Pass. I’m an Italian resident, Carta, tessera etc. Can I just get re-vaccinated here & so claim a Green Pass? I’ve never recd a reply to any query I’ve posted on The Local??
  • Hi Sandra, Please find our latest articles about accessing the green pass here: https://www.thelocal.it/tag/covid-health-pass/ We're sorry that we're not always able to give a personal response to every question we get - this is due to the fact that we're a small team and we receive dozens of queries every day. We are also unfortunately unable to give advice about individual cases, and we can only recommend checking this with your doctor in Italy. Best wishes, - Clare
Anonymous
Thanks for answering. You are doing us all a big service with your publication. Much appreciated.
Anonymous
Help! I have received two CV-19 Pfizer vaccines here in Siena, Italy and am unable to access my green pass with only my codice fiscale and temporary STP (straniero temporaneamente presente). Can you please advise me if it is possible to access the green pass with only these two sources of documentation? My STP card ID numbers are not accepted on the green pass government website. I know I’m not the only one with this STP card problem.TIA.
Anonymous
Hello, my husband and I have received the Pfizer vaccine (2 doses) If I understood your article correctly, it will not be recognised in Italy..? We are due to fly there with an exemption in Nov.

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